Holiday rental business Clean Break Group may have uncovered a pattern whereby airbnb Support is lying to guests and property hosts to cover up their admin errors and avoid liability for cancellations. Clean Break CEO Jamie Miller says: One particular client had booked one of our Bath properties 7 months in advance. Out of […]
by dev
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The guest had no bereavement!
She flagged this to Airbnb, asking them, Is this the message you sent to the host? I am the guest ..? Even more unnervingly, with a weak apology and no hint of embarrassment, the reply came Mistakenly this message was sent to you. It's for the host.
Clean Break Group alone has reported no less than 4 requests for refunds over the last 6 months, citing bereavement as the reason for late notice.
Are they alone?
Are you a holiday let owner who uses airbnb for bookings? Have you had experience with similar last-minute cancellations due to apparent bereavement?
Is this, best case, an isolated, rogue employee, devoid of a moral compass, misrepresenting airbnb? Or is it more likely that this suggests illegal and immoral practice in the company which leaves a nasty after taste? 
